ChargeX: EV Mobility App – Privacy Policy

Energic ("Energic", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you access or use the ChargeX: EV Mobility App ("ChargeX" or "App") and its related services.

ChargeX is an electric vehicle (EV) mobility application designed to help users discover and access EV charging services, locate compatible charging stations, manage charging activities, and interact with supported charging infrastructure and networks.

This policy applies to all users of the ChargeX mobile application and related services operated by Energic.

By downloading, registering for, or using ChargeX, you acknowledge that you have read this Privacy Policy.

Depending on how you use the App and which features you access, we may collect the following categories of information.

2.1 Personal and Account Information

When you create an account or use our services, we may collect:

• Full name.
• Email address.
• Mobile phone number.
• Account login credentials and authentication information.
• Profile information and account preferences.
• Other information voluntarily provided by you.

2.2 Location Information

ChargeX may request access to your device's location to support location-based features, including:

• Finding nearby EV charging stations.
• Displaying charging station locations on a map.
• Providing directions to charging locations.
• Identifying charging stations near your current location.

Location access is subject to your device permissions. You can manage or disable location permissions through your device settings. Certain location-based features may not function properly if access is disabled.

2.3 Charging and Transaction Information

When you use charging services through ChargeX, we may collect and process:

• Charging station and charging point identification details.
• Charging session start and end times.
• Energy consumption and charging duration.
• Charging session status and history.
• Charging costs, tariffs, and transaction records.
• Charging-related account activity.
• RFID or other charging identification information, where applicable.

This information helps us facilitate charging services, display charging activity, manage transactions, and provide customer support.

2.4 Payment and Billing Information

Where payment functionality is available, we may collect information relating to:

• Payment amounts and transaction status.
• Payment references and transaction identifiers.
• Billing and invoice information.
• Payment method details necessary to process transactions.

Payments may be processed through third-party payment service providers. Such providers may independently collect and process payment information in accordance with their respective privacy policies.

2.5 Device and Technical Information

To maintain the performance, reliability, and security of the App, we may collect:

• Device name and model.
• Operating system and version.
• App version and configuration.
• IP address.
• Device identifiers, where applicable.
• Date and time of access.
• Application usage information.
• Diagnostic information and crash reports.

2.6 Communications and Support Information

If you contact our support team or submit feedback, we may collect your name, contact details, inquiry details, and any information you voluntarily provide to help us respond to your request.

We use collected information for legitimate business and service-related purposes, including:

• Creating and managing user accounts.
• Providing access to EV charging services.
• Displaying nearby charging stations and location-based information.
• Facilitating and monitoring charging sessions.
• Processing charging transactions and payments, where available.
• Maintaining charging history and transaction records.
• Sending service-related notifications and account updates.
• Providing customer support and resolving technical issues.
• Monitoring application performance and improving functionality.
• Detecting fraudulent, unauthorized, or suspicious activities.
• Maintaining platform security and preventing misuse.
• Complying with applicable legal and regulatory requirements.

We process personal information only for purposes relevant to the services we provide and in accordance with applicable data protection laws.

ChargeX may use your device's location when you access location-dependent features.

Location information may be used to identify nearby charging stations, display charging locations, and support navigation.

We do not require location access for features that do not depend on your location. You can manage location permissions through your device settings at any time.

ChargeX may send notifications relating to your account, charging activity, service updates, and important operational information.

These notifications may include:

• Charging session updates.
• Charging completion notifications.
• Account and transaction updates.
• Service announcements.
• Important application notifications.

Push notifications may be delivered through third-party notification services. You can manage notification permissions through your device settings.

Energic does not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to provide and maintain our services.

These parties may include:

• Charging Network Operators and Service Partners: Information necessary to facilitate charging sessions, verify transactions, and provide charging services may be shared with relevant charging network operators or service partners.
• Payment Service Providers: Where payments are supported, relevant transaction information may be shared with payment processors to facilitate and verify payments.
• Technology and Infrastructure Providers: We may work with hosting providers, cloud infrastructure providers, analytics services, notification providers, and technical support providers to operate and maintain our services.
• Legal and Regulatory Authorities: We may disclose information where required by applicable law, regulation, court order, or lawful government request.
• Business Transfers: In the event of a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred subject to applicable privacy and data protection requirements.

Third-party service providers are expected to process information only for authorized purposes and apply appropriate safeguards.

The ChargeX application may rely on third-party services to support application functionality, infrastructure, notifications, analytics, and performance monitoring.

These services may include:

• Google Play Services.
• Cloud hosting and infrastructure providers.
• Application analytics and diagnostic services.
• Push notification services.
• Payment processing providers, where applicable.
• Mapping and location services, where applicable.

Third-party providers may process certain information in accordance with their own privacy policies and applicable contractual obligations.

We encourage users to review the privacy policies of relevant third-party services.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

Charging records, transaction information, and other operational data may be retained for the periods required by applicable laws and legitimate business requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

Energic takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure infrastructure, authentication mechanisms, and other appropriate security practices.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Energic operates across multiple markets and may use service providers or infrastructure located in different countries.

As a result, personal information may be processed or transferred outside the country in which it was collected.

Where personal information is transferred internationally, Energic will take appropriate measures to ensure that such transfers comply with applicable data protection laws and relevant safeguards, including the requirements of Saudi Arabia's Personal Data Protection Law (PDPL), where applicable.

Subject to applicable laws and regulations, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information, where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities, where applicable.
• Submit questions or complaints concerning the processing of your personal information.

To exercise these rights, please contact us using the details provided in the Contact Us section.

Users may request deletion of their ChargeX accounts and associated personal information.

You can submit an account deletion request through our dedicated account deletion page:

https://www.energic.sa/Delete-Account

You may also contact us at info@energic.sa for assistance with account deletion.

Upon completion of a valid deletion request, we will delete or anonymize personal information associated with your account, except where certain records must be retained to comply with legal, regulatory, security, or legitimate record-keeping obligations.

Please note that account deletion may result in the permanent loss of access to your account and associated services.

ChargeX is not intended for use by children.

We do not knowingly collect personal information from children without the required authorization under applicable laws.

If we become aware that personal information has been collected in violation of applicable requirements concerning children's data, we will take appropriate steps to address the matter.

The App may contain links to third-party websites, applications, or services.

Energic does not control the privacy practices or content of these external services. Users are encouraged to review the applicable privacy policies before sharing personal information with third parties.

Energic may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage users to review this Privacy Policy periodically to remain informed about how their personal information is handled.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

Energic
Saudi Arabia